Sr. Business Systems Analyst, CRM (Salesforce)

Cytek Biosciences (NASDAQ: CTKB) is a life sciences tools company dedicated to advancing cell analysis so researchers and clinicians can better understand human health and disease. Our full-spectrum flow cytometry platforms, including the Northern Lights and Aurora systems, give scientists around the world a simpler, faster, more complete view of complex cell populations - accelerating discovery in immunology, oncology, cell and gene therapy, vaccine development, and beyond. Headquartered in Fremont, California, with a growing global footprint, Cytek combines deep scientific expertise with an entrepreneurial, customer-first culture as we scale our impact across the life sciences industry.

Role Summary

The Senior Business Systems Analyst, CRM is the functional lead for Cytek's Salesforce CRM and the commercial systems connected to it. The role partners with Sales, Sales Operations, Marketing, Customer Service and Operations to turn business needs into practical system capabilities, improves data quality and user adoption, and makes sure the platform and its licenses deliver measurable value across Salesforce, NetSuite and related enterprise applications.

What You'll Do

• Serve as the business and functional owner of Cytek's Salesforce CRM, and set the enhancement roadmap and release priorities with Sales leadership and IT.
• Gather, analyze and document business requirements, business rules, process maps, user stories and acceptance criteria for CRM changes across Sales, Marketing, Service and Operations.
• Lead current state and future state analysis of commercial processes such as lead to opportunity, quote to order and order to cash, and recommend simplification and automation.
• Review Salesforce license assignment, feature usage and adoption on a regular schedule, and recommend changes to licenses, editions and add ons that align cost with business value.
• Support Salesforce vendor and contract activities, including renewal preparation, option analysis, pricing review and negotiation inputs, in partnership with IT, Finance and Purchasing.
• Configure and support Salesforce through page layouts, Lightning pages, custom objects and fields, validation rules, reports, dashboards and Flow, and coordinate testing and release with administrators, developers and QA.
• Define and support integrations and data flows between Salesforce, NetSuite, the data warehouse and other enterprise systems, including customer, quote, order and pricing data.
• Maintain data quality and governance in Salesforce, including accounts, opportunities, territory alignment, role hierarchy and user access, and support single sign on and audit requirements.
• Build and maintain sales dashboards and monthly KPI reporting in Salesforce and Power BI for Sales leadership and senior management.
• Manage quote templates and general terms and conditions provided by Cytek Legal, and support opportunity to order workflows.
• Plan and deliver user training, communication and adoption programs, and collect user feedback to improve screens, layouts and workflows.
• Evaluate AI enabled workflows and new Salesforce capabilities as part of AI Ignite where they improve productivity, insight or data quality.

What You'll Bring

• Bachelor's degree in business administration, information technology or a related field, or an equivalent combination of education and experience.
• 7 or more years of experience as a business systems analyst supporting cloud CRM platforms in commercial or customer-facing environments.
• Strong working knowledge of Salesforce Sales Cloud, including the data model, security model, role hierarchy, page layouts, Lightning pages, reporting, dashboards and Flow.
• Experience supporting commercial processes such as lead management, opportunity management, territory alignment, quoting and sales operations.
• Experience working across connected enterprise systems and integrations, including ERP, quoting and CPQ, analytics and customer data.
• Strong requirements gathering, process mapping, user story development and acceptance criteria skills.
• Strong analytical and problem-solving skills, including the ability to weigh process gaps, system options, cost and licensing tradeoffs in a structured way.
• Strong communication, facilitation and stakeholder management skills across business, technical and leadership audiences, and with vendors.
• Ability to manage competing priorities and drive progress across several initiatives.
• Strong user experience mindset for simplifying workflows for sales and business users.
• Accuracy, attention to detail and proficiency with Microsoft Office and collaboration tools.
• Preferred: Salesforce Administrator certification; Scrum, Agile or PMP certification is a plus.
• Preferred: experience with NetSuite, Boomi or similar integration platforms, and with Salesforce license and contract management.
• Preferred: ability to write basic to medium complexity SQL queries and build reports in Power BI or a similar tool.
• Preferred: exposure to Marketing Cloud, Data Cloud or Agentforce; experience supporting a global sales organization; life sciences, medical devices or other regulated industry experience.

Why Join Cytek

At Cytek, your work directly supports scientists and clinicians working to understand and treat some of the most challenging diseases of our time. As part of a fast-growing, publicly traded life sciences company, you'll have the opportunity to make a visible impact - shaping the systems and processes that power our commercial organization as we scale globally. We offer:

• A collaborative, entrepreneurial culture where new ideas are welcomed and individual contributions are visible and valued.
• The chance to work at the intersection of cutting-edge life sciences technology and modern enterprise systems, including hands-on exposure to AI-enabled workflows through our AI Ignite program.
• Real ownership over how our commercial systems evolve, with direct influence on tools used by Sales, Marketing, Service and Operations teams worldwide.
• The stability and growth trajectory of an established, publicly traded company (NASDAQ: CTKB) combined with the pace and energy of a company still early in scaling its global commercial operations.
• A mission-driven environment - the systems you build and improve ultimately help accelerate research that improves human health.

Work Environment

• Work onsite at Cytek's Fremont office in a general office environment.
• Business travel may be required at least 10% of the time.
• Use a computer and standard office equipment for extended periods each day.

Cytek is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, genetic information, disability status, veteran status, or any other characteristic protected by law.