Customer Service Representative

Partnering with Aquent, a globally renowned leader at the forefront of the consumer goods and beauty industry is seeking a dynamic professional to make a tangible impact by delivering unparalleled customer experiences. In this pivotal role, you will be the cornerstone of service excellence, directly influencing client satisfaction and operational efficiency for a prestigious global beauty portfolio. By delivering white-glove service, streamlining sales support, and coordinating critical projects, you will ensure every interaction is executed with precision and care, playing a crucial part in the brand's continued success and growth.

What You'll Do

• Deliver exceptional, concierge-style customer service to sales representatives and accounts, managing incoming calls, resolving support tickets, processing orders, and executing related marketing programs.
• Maintain comprehensive knowledge of products and frequently asked questions to provide accurate and timely information.
• Utilize systems and tracking tools to ensure adherence to standard departmental practices and Standard Operating Procedures (SOPs).
• Update existing SOPs and develop new ones as processes evolve or are introduced.
• Process sales orders with accuracy and efficiency.
• Coordinate with warehouse operations and shipping partners like UPS to ensure timely delivery.
• Ensure strict adherence to departmental and corporate procedures and timelines.
• Facilitate the resolution of open items by collaborating with internal teams (including production, marketing, accounting, and IT) and external accounts, consumers, and vendors.
• Provide regular updates to internal stakeholders regarding job status.
• Create, edit, file, and maintain essential records such as reports, status updates, minutes, and agendas related to sales order fulfillment and corporate initiatives.
• Assist with internal fulfillment and shipping of orders and marketing requests as needed.
• Ensure proper adherence to return processing protocols for products and sales materials.
• Effectively prioritize daily responsibilities, including managing order and ticketing systems, phone calls, and office requests, both independently and as part of a collaborative team.
• Propose recommendations to enhance the efficiency and effectiveness of department operations.

What You'll Bring

Must-Have Qualifications

• Strong proficiency with Google's G-Suite and/or Microsoft's Office products.
• Excellent organizational and communication skills.
• Exceptional attention to detail.
• Proven ability to multi-task effectively in a high-volume environment.
• Capability to perform well under pressure.
• Flexibility to work overtime or extended hours when required.
• Strong analytical ability.
• A flexible, persuasive, and diplomatic approach to interactions.
• Strong team-building skills.
• Adaptability to thrive in a fast-paced, growing business model.
• Ability to work effectively with multiple authority figures.

Nice-to-Have Qualifications

• A 4-year college degree is strongly preferred.
• 3-4 years of experience in a corporate business environment is preferred.