Parts Specialist

Mission

Order administration and parts procurement to meet customer demands.

Roles and Responsibilities

• Responsible for parts sales and support for Atlas Copco Compressors in an assigned region.
• Assist customers in parts identification, troubleshooting, and order expedition via phone, fax, and email.
• Handle incoming orders, including entry and maintaining/editing sales orders to meet customer demands.
• Provide regular updates to customers regarding orders, including delivery dates and/or any changes in the status of the order.
• Must be willing to prospect Lost Boys over the phone and proactively generate part sales with existing customer base.
• Proactive lead generation will be required. Coordinate order releases, receipts, and shipments.
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
• Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
• Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
• Perform other duties as assigned.

Skills and experience

• Good Interpersonal Skills, with ability to create good contacts at all levels.
• Must be a self-starting individual, able to receive a mission and generate necessary actions to achieve the mission.
• Must be very organized with positive attitude.
• 3-5 years in customer service or sales.

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  What you can expect from us?

  Drive your Career, Explore Opportunities, Realize your Passion. . .Choose your career with us!

  Attractive benefits Include:

  *Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
  *Health insurance/ Dental Insurance/ Vision insurance
  *Paid time off

  
  

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at ourWest Springfield, MA office.

Talent Acquisition Team: Sowmya Prativadi