Dining Shift Manager

Benefits to working at UC Santa Cruz include:

• Medical, Dental & Vision Care Insurance Plans
• UC Retirement Plans
• Group Term Life Insurance
• Legal Insurance
• Pet Insurance
• Paid Holidays plus accrued vacation and sick leave
• Employee Meal
• Uniform Provided

HOW TO APPLY

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INITIAL REVIEW DATE (IRD)

UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 11-23-2026

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The Division of Student Affairs and Success (DSAS), led by the Vice Chancellor for Student Affairs and Success, consists of nearly 800 professional staff and 2100 student staff spanning five major units. Deeply devoted to offering students a transformational educational experience, our division provides campus-wide coordination and leadership of student success programs, activities, and initiatives.

Colleges, Housing, and Educational Services (CHES) is a multi-funded organization within the Business and Administrative Services (BAS) division at the University of California (UC) Santa Cruz. CHES provides leadership in the areas of college student life and residential services, housing services, facilities, employee housing and capital planning, Dining Services, conference services, early education services, and business and financial analysis for these areas.

CHES provides on-campus housing and Dining Services to nearly 9,500 undergraduate and graduate students in ten residential colleges and six multi-college affiliated residential communities which support single students and students with families. UC Santa Cruz Dining is instrumental in the success of our students as well as providing services to staff, faculty and guests of the campus. Our mission is to be committed to: creating a diverse, safe, fun and trusting environment for our guests and team; building an innovative dining program providing high quality service and food while embracing social, nutritional and financial responsibilities.

More information can be found at: https://dining.ucsc.edu/jobs/index.html

JOB SUMMARY

Under the general supervision of the Unit Manager, the Shift Manager is responsible for the operation of a Dining Hall, Retail, or Catering facility or function, and may act as the Person in Charge (PIC) in the absence of the Senior/Food Service Manager or Unit Manager. As assigned, the Shift Manager is responsible for the training, development, scheduling, evaluation input and general supervision of career and student staff.
Independent responsibilities include operations management and leadership. The Shift Manager is responsible for providing the highest quality of service to customers at all times. The Shift Manager utilizes the basic principles of food production, merchandising, customer service, operational management and human resource management.

APPOINTMENT INFORMATION

Budgeted Salary: $65,000/ Anually
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: To be determined and details to be discussed at the interview
• Shift Includes: Day, Evenings Night, Weekends, to be determined and discussed at the interview

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: FOOD SVC SUPV 1 (005234)

Travel: Never or Rarely

JOB DUTIES

45% - Food Service Operations

• As assigned, the Shift Manager is responsible for monitoring employee productivity and directing the day-to-day operations of the facility and staff.
• Prepares schedules and sets deadlines to ensure timely completion of work. Utilizes and manages the effective use of software programs such as email, spreadsheets and Food Pro.
• Analyzes and evaluates productivity in assigned area and takes effective action to maximize use of equipment and labor.
• Responsible for safety and security of all facility resources including cash handling accountability. Ensures organized completion of routine functions.
• Provides direction and training to staff in food preparation and service.
• As assigned, responsible for closing and opening of facilities. May also perform duties of various positions. Meal schedules require extreme attention to promptness and excellent attendance.
  

20% - Human Resource Management

• Assists and supports Unit Managers and Senior/Food Service Managers in all facets of Human Resource Management within the Unit. This includes schedule management, revising job descriptions, labor contract adherence and performance management.
• The Shift Manager motivates staff to strive for the highest quality food production and service through training, coaching, recognition, and career development.
• Maintains appropriate confidentiality of all records and information.

15% - Quality Assurance

• The Shift Manager participates in on-going customer service programs which includes interaction with customers to ensure satisfaction in such areas as quality, service, and problem resolution.
• Provides quality control, utilizing professional management tools to control portions, waste and quality.
  

15% - Food Safety, Security, and Sanitation

• Ensures that all products are stored and served at proper temperatures, leftovers used effectively and enforces policies on removal of products from the Unit.
• Ensures a safe working environment throughout the unit for all employees, enforcing safety guidelines, building awareness about safety, maintaining
• University and campus regulatory agency standards.
• Safely operates and oversees maintenance of equipment.
• Ensures the cleanliness, safety and sanitation of designated storage and work areas.
• In accordance with University & Dining Services policy and procedures, implements security practices in any or all of the following: inventory, prepared product, supplies, and equipment.
• Responds and follows up on all Environmental Health and Safety reports. Follows all health codes and various requirements that prescribe uniform, hair covering and good personal hygiene.
  

5% - Other Duties as Assigned

• Will drive campus owned vehicles and/or a personal vehicle to perform various duties including, not limited to catered events, training, quality control within locations, cashier deposits, and other driving related duties as assigned.
• Assist management team and/or department in other duties as assigned.

REQUIRED QUALIFICATIONS

• High school diploma and / or equivalent certification / experience / training
• Demonstrated experience in management, especially related to food services in hotel, restaurant, retail or catering services.
• Excellent interpersonal skills to maintain good working relations with a diverse group of people. Ability to resolve issues related to students, staff, faculty, and dining services, and exercise diplomacy in stressful situations.
• Experience in restaurant/food service operations, and demonstrated time management skills, with the ability to prioritize duties from moment to moment.
• Demonstrated computer skills in word processing, spreadsheet, and email programs and general knowledge of on-line processes to administer and manage food service computer systems and software programs such as word processing, spreadsheet, and email.
• Demonstrated knowledge of planning and executing kitchen production requirements and accurately requisitioning supplies and equipment.
• Experience with a variety of basic hot and cold food preparation techniques.
• Knowledge of appropriate temperature requirements for safe serving, food handling, and food storage.
• Knowledge of safety techniques, procedures, and operations as it pertains to the food service industry, such as food handling and food equipment operation.
• Demonstrated ability to independently identify operational problems and/or needs, develop solutions and to implement action plans while maintaining a priority of good customer service and public relations.
• Ability to apply basic mathematical skills to interpret and analyze financial data.
• Knowledge of basic methods of ordering, storing and receiving of food, beverage, linens, decorations and catering supplies.
• Written and verbal English communication skills sufficient for use in directing & training staff, writing of accurate reports, developing basic event plans, supporting employee counseling and evaluation process, and interacting effectively with customers.

PREFERRED QUALIFICATIONS

• Ability to speak Spanish or willingness to learn.
• Experience in using Food Pro Food Service Management System.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• Must possess a valid license to drive in the state of California and participate in the Department of Motor Vehicles (DMV) pull notice program.
• The selected candidate will be required to work all scheduled hours on-site.
• Ability to work a variable schedule including evenings and weekends.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.
• Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.

MISCONDUCT DISCLOSURE REQUIREMENT

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
  • UC Sexual Violence and Sexual Harassment Policy
  • UC Anti-Discrimination Policy
  • Abusive Conduct in the Workplace

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

EEO/AA

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti-Discrimination Policy.

It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.