Patient Admin Specialist

Aquent has partnered with a leading healthcare organization to find a compassionate administrative professional who will serve as the vital first point of contact for patients. In this essential front-office role, you will have a direct and lasting impact on the patient experience, orchestrating smooth clinic visits and supporting specialized outpatient care through seamless coordination and empathetic service. Your dedication will ensure that every patient feels welcomed, valued, and supported from the moment they arrive.

The Opportunity

Working alongside a premier healthcare provider, this temporary role allows you to immerse yourself in a collaborative, fast-paced medical environment. You will act as the bridge between patients and clinical staff, helping to streamline operations and maintain an efficient, patient-centered workflow. This is an exceptional opportunity to expand your healthcare administration expertise while contributing to a mission of clinical excellence and high-quality care.

Key Responsibilities

• Manage Front Desk Operations: Welcome and check in/out arriving patients, answer multi-line telephone systems, route calls, and address initial inquiries regarding appointments, schedules, and payments.
• Coordinate Patient Care & Scheduling: Schedule clinic appointments and procedures in close alignment with provider preferences, urgent clinical needs, and departmental priorities.
• Verify Authorizations: Ensure all necessary insurance verifications, medical authorizations, and patient intake forms are completed accurately prior to appointments.
• Support Clinical Communications: Triage and respond to non-clinical patient messages and inquiries, escalating urgent or clinical requests to medical staff as needed.
• Maintain Administrative Records: Oversee electronic medical records (EMR) system entry, update staff and paging directories, and process clinic-specific faxes, mail, and medical documentation.
• Facilitate Interdepartmental Collaboration: Act as an effective liaison between front-office operations and clinical back-office staff to maintain smooth outpatient clinic flow.

Required Qualifications

• High School Diploma or GED equivalent.
• Minimum of 1 year of related healthcare administrative or front-office experience.
• Basic understanding of medical terminology and clinic workflows.
• Strong proficiency with Windows-based operating systems, office software, and computer systems.
• Demonstrated ability using complex or multi-line telephone systems.
• Excellent verbal, written, and active listening communication skills with the ability to tailor messaging to patient understanding.
• Strong problem-solving, organizational, and time management skills in fast-paced environments.
• Dedication to delivering compassionate, patient-centered service with a calm demeanor under pressure.
• Knowledge of or commitment to practicing exceptional patient-centered care principles.

Preferred Qualifications

• Prior hands-on experience navigating Epic electronic health records (EHR/EMR).
• Experience assisting with peer orientation and onboarding of new administrative personnel.