Communications Technician

Job Description

The Communications Technician provides comprehensive communications and operational support for UCSF Health Security Services in a 24/7 environment. Receives, prioritizes, and coordinates emergent and non-emergent requests for Security Services from the UCSF community and public safety agencies in accordance with established procedures. Dispatches and communicates with Security personnel; coordinates information and service needs with UCPD, other departments, and public safety partners; and maintains related departmental records and communications. Monitors designated alarms, cameras, Computer Aided Dispatch (CAD), and other Security and hospital systems in support of Security Services and law enforcement operations. Coordinates notifications and responses and relays relevant information to appropriate personnel in accordance with established procedures and protocols

Qualifications

Requirements: - High school graduation and four years of related administrative experience or eight years of equivalent experience. - Must be able to work shift work for a 24/7 security services operation, and to orient to variable UCSF security services locations assigned to include working mandated overtime based on operational needs. - Valid California Driver's License. - Effective written and excellent verbal communication skills, i.e., effectively communicate with and de-escalate callers who may be upset, distressed, or uncooperative callers. - Ability to perform duties in a high-pressure, high-call volume communications environment and perform several related tasks simultaneously. - Ability to learn and become proficient in the use of Computer Aided Dispatch (CAD) and related department systems. - Successfully complete a comprehensive law enforcement background and maintain eligibility for access to sensitive law enforcement and patient information and property. Preferred Qualifications: - Experience monitoring radio communications, and transmitting on two-way radio/overhead microphone equipment. - Ability to effectively operate and monitor security camera systems. - Prior communication dispatch experience. - Past work experience in a security or medical facility.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide.

EEO Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.