Qgenda Support Analyst

Job Description

Certain terms and conditions of employment for this position, including the rate of pay, benefits, etc., are currently subject to negotiation with the appropriate union.

The QGenda Platform Support Specialist is responsible for the administration, support, and optimization of the QGenda workforce management and scheduling platform. This role serves as the primary point of contact for system users, ensuring accurate scheduling, system reliability, and effective utilization across departments. The specialist collaborates with clinical, administrative, and technical teams to troubleshoot issues, implement enhancements, and support ongoing operational needs.

Department:

UCSF IT provides centralized IT services to support all aspects of the UCSF mission, including patient care, research, and education, in addition to support for enterprise-wide administrative systems. We partner with our UCSF business partners and affiliates to provide common services, IT architectures, and frameworks in the areas of infrastructure technology, integration/interfaces, information management (e.g., master data management, clinical data warehousing), security, enterprise systems of record and IT service management processes and tools.

Qualifications

REQUIRED QUALIFICATIONS - Bachelor's degree in Information Systems, Healthcare Administration, Business, or related field (or equivalent experience) - 5+ years of experience with Epic, preferably Unified Communication, and QGenda in a large health system - Strong understanding of SaaS platforms and system administration - Experience with scheduling systems, databases, and reporting tools - Experience in data integration and the specification of data services. - Familiarity with highly complex logical data design and data mapping or data conversion. - Thorough knowledge of relevant rules and regulations. - Demonstrated ability to work with others from diverse backgrounds. Demonstrated effective communication and interpersonal skills. Demonstrated service orientation skills. - Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. - Self-motivated and works independently and as part of a team. Strong organizational skills. - Demonstrated advanced problem-solving skills. Able to learn effectively and meet deadlines. - Advanced analytical and design skills, including the ability to abstract information requirements from real-world processes to understand information flows in computer systems. - Ability to represent relevant information in abstract models. Critical thinking skills and attention to detail. PREFERRED QUALIFICATIONS - Ability to prepare complex data models unassisted. - Advanced knowledge of data management systems, practices and standards. - Experience in healthcare or clinical operations environments is highly desirable - Prior experience with Workforce Management systems, most notably UKG Dimensions/ProWFM, is preferred - Proficiency in Microsoft Excel (data analysis, reporting) - Familiarity with integrations, APIs, or healthcare IT systems

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide.

EEO Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.