Engagement Support Services Specialist

Plante Moran
$17.73 to $26.59
life insurance, sick time, flex time, 401(k)
United States, Michigan, Southfield
3000 Town Center (Show on map)
Nov 03, 2024
Location: United States, Michigan, Southfield Make your mark. The Engagement Support Services Specialist will concentrate on completing a wide variety of tasks to assist teams from multiple practices and industries within the Firm. Specialists will work within a team with a strong service culture that ensures delivery of accurate, timely, and quality-driven service to audit, tax, consulting, and wealth management practice areas and their clients. Our team is growing and needs ambitious students, graduates, and experienced professionals eager to propel their careers forward. Plante Moran enjoys a "Workplace for Your Day" model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day. Your role. Your work will include, but not be limited to: Providing support to internal Firm clients using a service mindset with a sense of urgency, while maintaining accuracy and having pride in your work Routing and processing client requests; reviewing peer work and completion processes Interacting with both in-office and remote staff, including domestic and international groups on various time zones Effectively partnering with engagement teams to clarify inquiries, address needs, and set clear expectations related to task processing Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved or complex problems Assisting Operations Lead with specialized projects, including reporting and data research, deliverable formatting and editing, process design, and additional tasks as assigned Maintaining an environment of continuous learning for yourself and others by completing all training related to client requests, supporting peers in their learning, and enhancing task training resources whenever possible while ensuring alignment with subject matter experts The qualifications. 0-1 years customer service experience or equivalent coursework HS Diploma required. Higher level of education/college coursework preferred. Students and graduates, preferable areas of studies: Accounting, Audit, Finance, Banking, Insurance, or another economic-related discipline Knowledge of accounting (basic) preferred Experience with Outlook, Excel, and Word required Experience with Adobe Acrobat preferred Strong organization and prioritization skills Ability to use a variety of resources to learn new tasks Ability to proofread with strong attention to detail to ensure accuracy Ability to easily adapt to changes and challenges Ability to work in a fast-paced environment Capacity to work within a team environment and assist peers as needed Some overtime and weekend work required Our difference. We are a nationally recognized public accounting, consulting, and wealth management firm, consistently ranked as one of FORTUNE magazine's "100 Best Companies to Work For." At Plante Moran, we live by the Golden Rule, fostering a relatively "jerk-free" culture with the lowest staff turnover rate in the industry. Our supportive network of well-rounded professionals is excited to catapult your growth and help pave your pathway to professional excellence. Apply now. Make your mark. This is a non-exempt position, so you may have to work hours that exceed the standard 40-hour work week. Plante Moran is committed to a diverse workplace.We strive to create a culture where each person feels accepted and valued. We believe that each person's ultimate potential begins with first acknowledging their inherent dignity. When we can recognize - and celebrate - our many human differences, we're able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work.Plante Moran is an Equal Opportunity Employer. Plante Moran maintains a drug-free workplace. Interestedapplicantsmust submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of candidates that are bilingual in Japanese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran. The specific statements above are not intended to be all-inclusive. #LI-CB1 #LI-Hybrid Salary Class Hourly Colorado Equal Pay for Equal Work Act (SB 19-085) Information Compensation is commensurate with technical skills and experience and is provided in accordance with the CO Equal Pay for Equal Work Act. Compensation information posted is based on a position being located in the state of CO. Please review position location for applicable geographic location. Colorado hourly rate range is as follows: $17.73 to $26.59 We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability and life insurance. These standard offerings are effective on the first of the month following your start date. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays as well as a balance fund, 401(k) plan, flexible benefits plans, business-related travel expense, lodging and meal reimbursement for business-related use. A Pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers Interns and Contractors the option to elect health insurance under our contingent staff medical plan as of the 1st of the month following 60 days of employment in addition to limited paid time sick time. Seasonal staff are not eligible for benefits. Colorado Job Application Fairness Act Under Colorado's Job Application Fairness Act, you have the right to redact from any documents that you submit in connection with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation.