Client Services Analyst - Technology Support

Company:

As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and "large company" benefits, in addition to an exciting, friendly, "small company" atmosphere.

Want to work for a company with unparalleled financial strength and stability that also offers "large company" benefits with an exciting, friendly, and "small company" atmosphere? As a member of the Berkshire Hathaway Group of Insurance Companies you will find that as well as outstanding opportunities for professionals looking to grow in their careers.

The Client Services Analyst will deliver excellence in customer service to agents, insureds, claimants and others business partners for support of our digital products. Provide customers support for company products including assistance in accessing and navigating the website applications and software programs, online access set up, and troubleshooting all products.

This position will be with National Indemnity Company in Omaha NE, and be hybrid after 6 months. Hours for this role will range between 7am to 7pm CT.

What will you do?

• Serves as the point of contact for customers on all technology support items. Acts as first point of contact with customer via telephone, e-mail or other communication, gathering necessary information to help provide answers to questions and problem solve.
• Reports errors in the software products used by agency partners and insured and tests the products as necessary to fix outstanding issues.
• Answers first level underwriting questions relating to commercial lines automobile and property new/renewal policies for the agency distribution segment.
• Assists agents navigate online rater question flows and assess submission status. Identifies second and third level underwriting support issues and transfers these issues to the appropriate individuals.

What are we looking for?

• Bachelor degree in business or related field or equivalent
• Ability to do basic math
• 1-2 years related customer service work experience

Who would excel in this role?

• Someone who can work independently and organize time and resources to handle multiple priorities.
• Someone who can work with detail and accuracy
• Someone who has excellent written and oral communication skills and can provide excellent customer service.