Care Manager II

RESPONSIBILITIES:

• Conducts comprehensive assessments and on-going re-assessments of the client including psychosocial, physical and mental health, environmental and spiritual needs.
• Develops and initiates a care plan, which is client-centered, comprehensive and consistent with program guidelines and policies and procedures; modifies care plan as client's care needs change.
• Conducts home visits, acute hospital & skilled nursing facility visits, as well as escorts clients to medical and other appointments as clinically indicated.
• Identifies, arranges for, and monitors appropriate community services based on an extensive knowledge base of benefit, health care and social service programs.
• Establishes and maintains a care management relationship with clients and their informal support network as appropriate, offering respect, dignity and support.
• Provides crisis intervention, advocacy, problem solving and therapeutic interventions.
• Meets with clients at least monthly, and more often as clinically indicated.
• Documents via progress notes all case management activity regarding identified problems within 24-48 hours.
• Maintains required paperwork and follows a clear, concise, and consistent system of charting to allow for continuity of care.
• Ongoing evaluation for client Purchase of Service needs and follow-up to determine if services have been provided in a timely manner.
• Educates clients and informal support network about resources.
• Establishes and maintains open and effective communication with community providers, including physicians and other health care and social service workers. Provides appropriate information on all significant aspects of individual client care and program operations, while maintaining necessary confidentiality.
• Monitors the quantity and quality of the services provided by other involved providers.
• Working closely with the team, continuously evaluates the clients' ability to remain safely at home; coordinates placement as appropriate, according to program guidelines.
• In collaboration with the client, caregiver, and involved services, terminates clients when appropriate. Documents the process as required.
• Attends and actively participates in team and program meetings, activities and problem-solving endeavors; contributes to open lines of comunication within the team.
• Utilizes supervision appropriately; maintaining open lines of communication and providing updates on caseload activity.
• Understands and applies the regulatory and procedural requirements of the Institute on Aging.
• Attends continuing education classes and/or inservice training to increase knowledge, skills and attitudes related to case management, gerontology, family and community systems and other areas relevant to the client population.
• Provide cross-coverage between Community Living Services programs as needed.
• All other reasonably related responsibilities as assigned.

• EDUCATION: Master's degree in human services field. MSW preferred.
• BACKGROUND AND EXPERIENCE:
• One year working with disabled adults and/or older adults required.
• Experience with and understanding of the medical and psychosocial problems of functionally impaired adults and older adults.
• Experience working with individuals with mental and/or behavioral health diagnoses and substance abuse disorders highly desired.
• Exceptional communication and presentation skills relating to functionally impaired adults and older adults, their support systems and teams of health professionals.
• Demonstrates case management skills and experience in the community health care delivery system.
• Detail oriented with good problem-solving skills and the ability to prioritize multiple tasks.
• Computer literacy required.