Recreation Assistant - Skate Park

• People First - Giving priority to others
• Respect - Treating others with courtesy and dignity
• Integrity - Serving with honesty, trust, and hard work
• Deliver - Following through on commitments while exceeding expectations
• Excel - Creating an innovative and improving work environment

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Provides customer service by greeting members, answering and directing phone calls, providing facility information, including class schedules, hours of operation and policies, distributing equipment, supervising member activities within facility and by answering member questions and concerns.
• Registers citizens for classes, camps and activities by operating membership software, entering data, taking payments, filing records and providing members with pertinent information regarding the facility and registration.
• Processes POS transactions by operating ACTIVE Software, entering and recording sales transactions and taking payments.
• Registers citizens for membership by operating ACTIVE software, ensuring necessary paperwork is completed and filed, entering information into computer system and accepting payments.
• Assists in opening and closing facilities by organizing front desk work area, accounting for cash levels and printing reports for reconciliation of check/cash levels and record of daily transactions.
• Maintains facility, interior and exterior, by reporting complaints and problems, making calls for repair, handling customer complaints where appropriate, identifying current risk and forecasting potential problems.
• Provides various administrative services by ensuring safety in front lobby, assisting with development of brochures, signs and other marketing tools, maintaining adequate levels of supplies and marketing tools, assisting with special events and providing clerical based services.

Education & Experience
Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

• High School diploma or equivalent with no prior relevant work experience

• Valid Class C Drivers License
• First Aid/CPR Certification preferred
• Part-time position with variable scheduling, including potential evening, weekend, and holiday hours

Knowledge of:

• Recreation facility operations, specifically in an athletic or skate park setting.
• Customer service practices in a community recreation environment.
• POS systems and recreation software (e.g., ACTIVE Net) for registration and sales.
• Cash handling, daily reconciliation, and front desk procedures.
• Basic safety protocols for skate park and athletic facility environments.
• Snack bar operations and basic food handling procedures.
• City policies, emergency procedures, and service standards.
• City of Allen's PRIDE values: People First, Respect, Integrity, Deliver, Excel.

• Providing courteous and responsive service to the public.
• Registering participants and processing payments using recreation software.
• Managing a cash drawer and performing accurate transactions.
• Communicating effectively with patrons and coworkers.
• Monitoring facility activity and reporting maintenance or safety issues.
• Performing facility opening and closing duties.
• Supporting special events, programs, and snack bar operations.
• Maintaining a clean, organized, and safe recreation environment.
• Multitasking in a dynamic, outdoor or indoor recreation setting.

Physical Demands / Work Environment:

• Frequent sitting with occasional standing, walking, bending, reaching.
• Use of hands for computer and equipment operation.
• Visual and auditory ability to read printed materials and computer screens and to observe activities and communicate clearly.
• Ability to lift up to 10 lbs. occasionally or negligible weights frequently.
• Work is primarily performed indoors in a recreation facility, with occasional outdoor assignments.
• Exposure to varying temperatures, noise levels, and public interaction.
• May require evening, weekend, and holiday shifts based on facility needs.