Lead Member Services Representative

Join the City of Allen-a vibrant community of over 100,000 residents where strong economic growth, excellent schools, and an exceptional quality of life make it a great place to live, work, and play.

Our mission is simple: "To achieve excellence in managing community development and city services, continually enhancing the quality of life and public confidence."

At the City of Allen, our employees bring the PRIDE values to life:

• People First - Prioritizing others
• Respect - Treating everyone with courtesy and dignity
• Integrity - Serving with honesty and trust
• Deliver - Following through and exceeding expectations
• Excel - Driving innovation and continuous improvement

We do Work that MATTERS! Join a team that serves our community and makes a real impact every day. Learn more about the City of Allen at allentx.gov.

• Provides customer service by greeting members, answering and directing phone calls, providing facility information, including class schedules, hours of operation and policies, distributing equipment, supervising member activities within facility and by answering member questions and concerns.
• Registers citizens for membership, classes, camps and activities by operating ACTIVE software, entering data, ensuring necessary paperwork is completed, filing records and providing members with pertinent information regarding the facility and registration.
• Processes Point-Of-Service transactions by operating ACTIVE Software, entering and recording sales transactions and taking payments.
• Facilitates and leads the opening and closing of facilities, organizing front desk area and concession, monitoring playroom and gym areas, accounting for cash levels and printing reports for reconciliation of check/cash levels and record of daily transactions.
• Maintains facility, interior and exterior, by reporting complaints and problems, making calls for repair, handling customer complaints where appropriate, identifying current risk and forecasting potential problems.
• Provides various administrative services by ensuring safety in front lobby, maintaining adequate levels of supplies, and assisting with concessions.
• Assists with training, assignment, and review of daily tasks of staff and inventory management.
• May serve as Manager on Duty by opening/closing the facility, ensuring protocols are followed for building security, financial controls, and patron/staff safety.

Education and Experience
Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

• High School diploma or equivalent plus one (1) year of customer service or relevant experience.

• Safe driving record and Valid Texas Driver's License
• Clear criminal background check and pre-employment drug screen
• First Aid/CPR Certification (adult and children), or ability to obtain within sixty (60) days of employment.
• Babysitting Certification, or ability to obtain within thirty (30) days from hire.
• Food Handlers Certification or ability to obtain within thirty (30) days of employment.
• All certifications are provided by the City of Allen

• Schedule may be modified if department needs arise.
• Must be available to work holidays, speciali events, evenings, and weekends as needed.
• May be required to work overtime if needed.
• This is a full-time non-exempt position with benefit

Knowledge of:

• City rules, regulations, policies, and procedures.
• Principles of record keeping and records management.
• Modern office practices, procedures, and equipment.

Skill in:

• Assessing and prioritizing multiple tasks, projects and demands.
• Providing outstanding customer service and conflict resolution.
• Operating a personal computer utilizing a variety of business software.
• Reading and understanding City, State and Federal rules and regulations.
• Establishing and maintaining working relationships with the public, vendors, and City employees.
• Effectively communicating in both oral and written format.

Physical Demands / Work Environment:

This list is intended to describe the general nature and level of work being performed; it does not address the potential for accommodation.

• Standard office environment with occasional outdoor.
• Ability to work a shift schedule including evenings and weekends.
• Ability to lift 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.
• Ability to sit or stand for long periods.
• Ability to bend, climb, walk, and crouch.
• Ability to operate athletic, Audio/Visual, and concession equipment.
• Ability to use hand tools.