Middle Market Underwriting and Sales Manager

The Middle Market Underwriting and Sales Manager leads a geographic region for standard commercial lines. Their direct reports review and evaluate new business and renewal business based on company underwriting guidelines, target segments, competition, and geographic focus. The role collaborates with key business peer included in the CL integrated operating model to develop and implement strategies designed to achieve and sustained profitable growth. The role drives underwriting excellence, develops, and monitors key underwriting and sales performance metrics. The role performs all necessary travel to agencies and/or customers while leading a team of underwriters to manage a profitable book of commercial lines business. The role also provides leadership for an underwriting team, including building strong underwriting acumen and trying to inculcate a customer-focused sales culture, and overseeing the agency management and agency/territory business planning.

#LI-DNI

• Performs analysis, tracking and refinement of underwriting and sales metrics, analyzes performance against benchmarks, sets goals for written premium projections, expenses, profit targets, and staffing needs, and takes corrective action as necessary.
• Monitors profit related KPIs and is responsible for overall Profit and Loss of region and monitors revenue related KPIs. Assures development and execution of policies, procedures, and standards to produce profitable underwriting results.
• Serves a valued role on the Commercial lines Leadership Team, assisting to build annual business plans, guide strategic choices, delivers voice to corporate and business unit messaging, and takes on key projects leads.
• Participates in the selection and evaluation of qualified staff for support functions, implements changes to improve productivity and automation efficiency, monitors trends and recommends solutions to senior management.
• Ensures priorities and deadlines are clear and achieved. Performs people leadership responsibilities including employee selection, performance management, coaching, and development.
• Determines what accounts are discussed during the renewal strategy meeting, who should participate in the renewal account discussion and actively participates by providing detailed underwriting information during the meeting.
• Manages annual budget process for major or multiple insurance product lines respective of the assigned geographic territory.
• Performs talent management responsibilities, manages priorities and workload distribution, and completes personnel, salary administration, and reports duties, as well as operational responsibilities that drive team performance.
• Analyzes competitive environment, customer needs, economic and legislative conditions, distribution system, and products & services needs to develop goals, objectives, and action plans.
• Provides input to Product Management for necessary product enhancements, reductions, and rate and pricing initiatives.
• Collaborates with other leaders to meet customer and agency expectations and builds relationships with business unit partners.
• Provides technical advice and training to lower-level professional lines underwriters, manages development and implementation of travel plans, provides underwriting expertise to claims and technology groups.
• Travels as required to perform responsibilities and cover assigned territory. May involve traveling on short notice or other daily driving duties as assigned regardless of location.

• 7+ years of Commercial Lines Underwriting experience.
• Bachelor's degree in related field and/or commensurate work experience.
• Valid driver's license and a driving record that conforms to company standards.

Location

Remote

Behavioral Competencies

• Builds Effective Teams
• Business Insight
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Develops Talent
• Directs Work
• Ensures Accountability
• Manages Complexity
• Nimble Learning