Customer Service Supervisor

Equiliem
United States, New York, New York
Nov 10, 2024
Customer Service Supervisor New York, NY Job Description: The Customer Service Supervisor is responsible for planning and directing the activities of CSRs to ensure that customers are provided with the highest quality, courteous and efficient service. Core Responsibilities Supervise and direct up to 20 Customer Service Representatives Work towards accomplishing Customer Assistance Center goals that include: reducing overall costs, growing the business, satisfying customer needs and promoting a competitive market. Evaluate representatives work performance, documenting reviews and feedback, as well as recommending remedial or disciplinary action when necessary. Utilize available technology and apply creative solutions to improve the quality, efficiency and productivity of Customer Assistance operations. Education/Experience: High School Diploma/GED and five years of related work experience OR Associate's Degree and four years of work experience OR Bachelor's Degree and two years of work experience Skills and Abilities Strong written and verbal communication skills Demonstrated problem solving skills Effective leadership skills Effectively coaches and delivers constructive feedback Excellent organizational skills Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.