Remote New 
Customer Care Specialist I (Manheim)
 Cox | |
parental leave, paid time off, paid holidays, sick time, 401(k), remote work
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 United States, Arizona, Tolleson | |
 Nov 23, 2024 | |
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General Responsibilities:
* The CCS will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices. * Maintaining relationships with existing customers includes problem solving by the CCS, by consulting with dealers and educating them about Manheim and ancillary partners. * Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners. * May work across other departments to train on resolving different client issues. * The CCS will provide responsive, timely telephone, chat and email support. The CSR shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts). * The CCS will also oversee/monitor the resolution to all problems, regardless of delegation to other departments. Qualifications : Minimum * High School Diploma or GED required * Bilingual in both English & Spanish required * Must live within 1 hr of Tolleson, AZ to commute 1-3 times per month in office * Must have suitable work from home environment (quiet space, at least 1 GB of high speed internet, etc.) Cox will provide hardware such as laptop, mouse, charger. * Minimum of 2+ years of call center and/or client interfacing experience required * Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time. * Ability to deescalate required * Understand foundational levels of computers and technology, internet, email required * Excellent oral and written communications skills, particularly in a phone or email context, * Strong communication skills and basic computer knowledge * Ability to operate under tight pressure Preferred
Disclaimer: The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Closing: With more than 20,000 employees in operating locations around the globe, Manheim is the world's largest provider of vehicle remarketing services. In 2010, Manheim handled nearly 10 million used vehicles, facilitating transactions representing more than $50 billion in value. A subsidiary of Atlanta-based Cox Enterprises, Manheim is transforming the wholesale vehicle buying and selling experience through investments in technology and innovative products and services. Manheim markets Manheim Financial Services (MAFS), OVE.com, Total Resource Auctions, Manheim Frontline, Manheim Specialty and Heavy Truck & Equipment, Manheim Consulting and other respected brands to the remarketing industry in 15 countries, including Australia, Turkey and the United Kingdom. Manheim is an Equal Opportunity Employer and a Drug-Free workplace. Please submit your resume to: http://www.coxenterprises.com/coxcareer/ USD 15.87 - 23.75 per hour Compensation: Hourly base pay rate is $15.87 - $23.75/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. | |