Process Improvement & Automation Director, Sr

Job Locations

US-IL-Chicago | US-MN-St Louis Park | US-IN-Evansville | US-IN-Indianapolis | US-TN-Nashville

Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

The Senior Director of Process Improvement and Automation, SVP role is a strategic delivery leader position, with extensive experience in process automation, program and project management, and leading diverse teams to integrate people, processes, and technology. This leader will be working with a dynamic team, designing impactful strategies, and solving complex business problems for enterprise-wide functions.

This leader will be responsible for leading a vision and growth for Intelligent Automation. Your team will be comprised of direct and indirect Delivery Managers; hands-on practitioners in the Automation field. In addition to Execution Managers with responsibility in managing complex programs and individual projects.

Leading this group and working with cross functional stakeholders, you will craft a roadmap to strengthen the banks internal processes through the use of process redesign, technology, and other solutions to optimize business practices. Under your leadership, the Process Improvement and Automation practices will further develop delivery focus and best practices to serve our internal and external customers.

Key Responsibilities

Run Automation practice to the next level of its evolution in the process automation and efficient workflow management space
• Develop a long-term vision for delivery advancement
• Ensure that our customers' current and future needs are met
• Establish frameworks and initiatives bringing process improvement and automation practices to the next level
• Establish frameworks to prioritize process improvement and automation initiatives
• Oversee enterprise portfolios of initiatives with strategic focus across multi-year roadmaps
• Manage teams, including talent acquisition, matching the right people to opportunities, mentoring and developing, setting up KPIs and KRIs, and guiding the team to achieve success

Key Competencies for Position

• Proven people leader, able to attract, develop, and retain a team of exceptional professionals
• Ability to quickly secure buy-in from senior leaders across the organization
• Results focused, attentive to detail, and process-oriented
• Adaptability. Comfort in learning new approaches, ability to reflect and change priorities, respectively
• Dependability in leadership. You take responsibility for your success and the success of your team
• Emphasis on quality every day; you are proud of your work and results
• Comfortable with leading teams through ambiguity
• Knowledge of financial services and typical commercial terms/considerations as well as banking regulations

Qualifications and Education Requirements

• 10+ years of technology, program/project management (experience with agile or scrum teams preferred)
• Experience in working with SVP and C-level customers
• Minimum five years of hands-on experience in the Automation area (RPA, BPM, low-code, no-code applications for business process automation)
• Experience in running complex Automation programs with a track record of successful delivery for customers
• Experience in identifying and quantifying use cases or benefits realization metrics
• Excellent oral and communication skills, ability to explain complicated technical concepts to senior people with diverse backgrounds (business, procurement, technology)
• Good team player: hungry for work, humble, people smart
• A strong player/coach who can be a great individual contributor to overall team success

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!

We can recommend jobs specifically for you! Click here to get started.

If you're qualified for a position but need additional help with the application because of a disability, please email HRservices@oldnational.com (This email will respond to accommodation requests only.)