Clinical Application Engineer II

HonorHealth
United States, Arizona, Scottsdale
8901 East Mountain View Road (Show on map)
Nov 08, 2024
Overview Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let's go beyond expectations and transform healthcare together. HonorHealth is one of Arizona's largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 15,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary The Clinical Application Engineer II is responsible for managing and supporting all the technology applications, systems and platforms in use for the continuation of the business operations, with specific focus on the Health Information Exchange (HIE) platform. The Clinical Application Engineer II participates in and provides guidance on various aspects of application software/feature deployments in various software development life cycle based environments, software upgrades, enhancements, patching activities and support plans and serves as a secondary point of contact for application maintenance and escalations. Works on, manages and develops application and software changes and feature enhancements to support technology, project and company/departmental operational needs. Gains a thorough understanding of functional requirements for new software requests and enhancement request. Works with the Project Managements Office and Business Analyst to document and capture functional requirements. Provide level 2 support for projects and implemented applications. Technical expert in HIE architecture/platform, production trouble shooting techniques in front end, service layer and backend databases and provides quick efficient and quality resolutions. Identify, isolate, and troubleshoot issues and drive development of solutions.. Assume the role of Subject Matter Expert within the capacity of a Product Owner and serve as the central point of contact for products/services including all product strategy, & roadmap, product/application life-cycle management, product support, vendor engagement, and documentation. Additionally, serve as the ICP champion for the product to maximize achieved benefits and end-user adoption. Monitor performance of the application and take action on changes. Respond to application outages and perform routine maintenance on assigned applications. Perform routine changes as assigned according to change management procedures. Participates in efforts to identify and resolve day to day operational issues, incident requests, tasks and time/project driven operational requirements. Pro-actively recommends preventive measures, and coordinates between support, system administration and application teams. Be available for on call and after-hours support as escalation point Author and contribute to current knowledgebase and other troubleshooting technical documentation. Performs other duties as assigned.