Field Implementation Specialist
 Spectraforce Technologies | |
 United States, Illinois, North Chicago | |
 Nov 06, 2024 | |
|
Job Title: Field Implementation Specialist Duration: 18 Months Location: 100%remote Description: We care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline. Key Responsibilities: Support the implementation of INFORM GroundStar RealTime Staff and Equipment resource management program. Support the execution of specific airports, including all work areas within Airport Operations (Customer Service, Planeside, Baggage). Partner with Airport Subject Matter Experts, Change Management, Training, and other key stakeholders to ensure a successful rollout. * Assist the Project Manager (PM) and Rollout Team Lead in planning of work priorities, coordination of information to support the project design and planning, and project risk assessment and contingency planning. * Support software testing efforts, partnering with the QA and stations teams to ensure the program has been configured according to requirements. * Become a subject matter expert in INFORM GroundStar RealTime Staff and Equipment resource management program in order to support training, change management, and rollout efforts. * Ensure organization readiness by supporting planning, communications, and mitigation activities and assist in assuring effective transition into production as appropriate. Minimum Qualifications 5+ years of software implementation experience on a large scale/enterprise level project Change management Very strong experience with Office Professional Suite Excellent communication and analytical skills Ability to work with cross functional groups Strong relationship building skills Ability to travel 50% Preferred Qualifications Very strong experience with INFORM GroundStar RealTime Staff & Equipment or similar airport resource management tools Project Management certification General knowledge of IT functions and disciplines Education: Advanced degree or equivalent work experience required, preferably in Software Implementation or Project Management. | |