Laboratory Manager, Microbiology and Molecular Laboratory

1) Provides effective leadership to team/ work group

• Commitment to organization's vision, values, purpose, and direction is nurtured.
• Unit / department goals are aligned effectively with the strategic direction of the medical center.
• Department goals and objectives are implemented with staff involvement and appropriate delegation.
• Teamwork is fostered for effective department / unit operations.
• All relevant issues, stakeholders and broad systematic implications are considered when making decisions.
• Opportunities are created and promoted to celebrate the contributions of the team/work group.

2) Models effective communication and collaboration skills/behaviors.

• Cooperation is always promoted when working with other work groups.
• Information is shared appropriately with employees and those that might find it useful.
• Ideas and concerns of others are listened to attentively and with understanding.
• Integrated work processes are ensured by working with internal and external partners.
• A broad network of contacts, within and outside the medical center, is cultivated, regardless of boundaries. Organizational barriers to collaboration and teamwork are removed.

3) Takes action to achieve measurable results.

• Broad strategies and business plans are translated into specific objectives, metrics and action plans that are linked to the strategic plan.
• Goals are developed that are challenging but achievable, with appropriately aggressive yet realistic time frames, for achieving objectives.
• A sense of urgency is demonstrated when solving problems and getting work done.
• Decisive action is taken in high stakes situations, crises or conditions of uncertainty.
• Accountability is ensured by using key indicators, processes and management systems to monitor the department's performance against goals.

4) Supports innovation and organizational change to improve effectiveness.

• Structures and processes are established to plan and manage the orderly implementation of change.
• Individuals and groups are helped to manage the anxiety of significant change in a timely manner.
• Problem solving and creative thinking processes that lead to the development and implementation of new approaches and methods are facilitated at every opportunity.
• An environment of continuous improvement, best practices, lessons learned, and quality outcomes is fostered.
• Competing demands, shifting priorities and organizational constraints are adapted to appropriately.

5) Develops talent and coaches peers and others to develop their capabilities.

• Assignments are given appropriately to develop staff. Behaviorally specific feedback is provided in a timely manner.
• Decision making is fostered at the lowest level whenever appropriate.
• Progress in development of behaviors, skills and abilities is reviewed and recognized regularly.
• Staff are consistently recognized and rewarded for their achievements and creative ways are sought to make staff's work rewarding.
• Career development, work environment and life balance issues are addressed to ensure the medical center retains talented people.

6) Manages within approved budget.

• Financial analyses are applied to evaluate opportunities, make strategic choices and determine impact of key decisions.
• Organizational resources are allocated in an efficient and cost-effective manner, in alignment with goals and objectives.
• Expenses are managed and revenue (if applicable) is generated within approved budgeted guidelines.

7) Applies knowledge of functional area to effectively manage operations.

• Industry trends are followed in order to take advantage of cutting-edge and innovative ideas.
• Functional knowledge is applied to effectively manage department / unit operations.
• Functional knowledge is applied to effectively solve a range of problems.

8) Holds staff accountable for meeting external and/or internal customers needs.

• Communication with internal and/or external customers occurs on a regular basis to identify expectations and satisfaction level.
• Business concerns and perspectives of customers are recognized and addressed, pursuing a win-winoutcome.
• Customer problems are solved quickly and effectively. Confidentiality is maintained at all times with customer information or concerns.
• Follow through is maintained on committed actions in a timely manner.