Director, Product Management - SMS/Text

Say hello to possibilities.

It's not everyday that you consider starting a new career challenge.

We're RingCentral, a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We're a $2 billion company that's growing at 30+% annually and we're expanding our Solutions Engineering Team to make sure we stay ahead of the competition.

RingCentral, Inc., a leading provider of Unified Communications as a Service (UCaaS), fosters a dynamic, success-driven, and team-oriented environment committed to delivering simple and delightful products for our customers. We are looking for a candidate with an innovative spark and a passion for redefining how people communicate.

The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers.

We're not a phone company; we're a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

The Director, Product Management - SMS/Text position is a high-impact role responsible for delivering an exciting roadmap of RingCentral text messaging features and services to our customers. As a Director, Product Management, you are the ultimate owner of the customer experience for your products and services, as well as the person responsible for driving future development and customer adoption. You understand that great products balance simplicity and robust features to solve real world problems. Saying "no" is as important as adding new features.

This role will work across all teams in the company to ensure that we have a competitive product strategy and a plan to deliver the next wave of best-in-class text messaging experiences. Each day, you will work side-by-side with teams of architects, engineers, designers, user researchers, data scientists, marketers and sales reps to build and deliver products that people and companies not only need, but also love to use.

You love solving customer problems and designing solutions with existing/new technologies. You have a passion to make things happen by working cross functionally. You come across as a trusted and credible partner by following through on your commitments. You also enjoy tapping the left side of the brain and quantifying your decisions by analyzing data and setting up proper measurement and reporting for each feature launched.

Responsibilities:

• Understand and prioritize customer needs based on engagement with customers, internal sales, and support teams

• Communicate both text messaging strategic vision, tactical plans, and revenue goals to key stakeholders for assigned product areas

• Follow a data-driven approach to develop and maintain a prioritized text messaging roadmap based on business cases and expected outcomes.

• Collaborate with product managers, architects, designers and engineers to build features that delight customers

• Define user-facing features from concept to detailed requirements

• Work with cross-functional teams on communication and go-to-market approach for new products and/or features

• Track and measure the success of each product/feature launched

Qualifications:

• Bachelor's degree in computer science, computer engineering or related field or equivalent practical experience.

• 8 + years of product management experience, preferably in SaaS or Enterprise software.

• 5 + years of SMS text messaging industry and technology experience

• Deep industry knowledge of 10DLC, Toll-free, Short-codes, and International text messaging use cases.

• Knowledge of domestic and international text message network operators (MVNO/MNO) and regulations including The Campaign Registry (TCR).

• Knowledge of cloud voice or video communication products

• Experience partnering with engineering and design teams to define, build, and maintain products critical to growth, engagement, and retention

• User-focused thinker with ability to translate user feedback and usage data into requirements

• Hands on involvement with launching product releases from ideation, developing user stories, performing user acceptance testing, and measuring in-life product metrics.

• Excellent written and presentation skills

• Capable of taking complex issues and making them simple for customers and partners to understand

• Track record of managing the product life cycle

• Ability to thrive in start-up environment

• Cross-functional leadership

Bonus:

• Experience working with geographically distributed team members

• MBA

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.