Customer Service Coordinator

Advantage Technical is seeking Manufacturing Service coordinators in Bedford, MA. These opportunities are hybrid. You will work in person in the office 3 days a week Tuesday, Wednesday and Thursday and work remotely Monday and Friday. Hours are Monday through Friday 8:30am to 5:00pm

• Manufacturing experience preferred
• Basic Microsoft Office skills required.
• Basic pivot table knowledge a plus
• Ability to navigate in an SAP ERP System preferred.

We have tons of perks!

• We offer medical, dental, and vision insurance.
• 401k retirement plan
• Weekly pay by direct deposit or pay card.
• Life and disability insurance
• Referral bonus potential
• Employee discounts program, and more!

Key Accountabilities Essential Functions:

• Processes customer orders as received via phone or task system and ensures accuracy and alignment with department guidelines and processes; escalates order inquiries, as necessary.
• Interacts with distribution and planning personnel on product status availability and advises customers accordingly.
• Reviews and processes Technical Support requests for replacement products; responsible for following up with Technical Support to ensure resolution.
• Coordinates with the appropriate parties when lot-specific requests are made. Ensures that all orders are released for shipment following product shipping guidelines.
• Ensure proper documentation accompanies all orders prior to final order submissions.
• Ensures that all requests for standing orders and overnight shipments are properly labeled.
• Manages personal task queue ensuring that all customer orders are processed within departmental timeline goals. Follows-up on all customer inquiries, account maintenance requests, price discrepancy tasks, shipping issues, etc.
• Prepares customer quotations for products based on pre-established pricing guidelines.
• Works with logistics team to coordinate shipping for returns or replacements, ensuring inventory adjustments and credits are processed accurately, in accordance with department procedures.
• Researches and resolves invoice discrepancies reported to Credit and Collections team. Processes credit and/or debit memos in accordance with departmental procedures.
• Prepares and distributes various customer reports on a regular basis.

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With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.