Outreach Program Manager

Location: The Salvation Army-Owens Campus

Status: Non-Exempt

MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

The Program Manager for the Homeless Services Street Outreach Program reports directly to the Homeless Services Coordinator and is responsible for the coordination and comprehensive services delivered to homeless individuals by The Salvation Army Street Outreach Programs.

QUALIFICATIONS

• Bachelor's degree in Social Work or related discipline. Minimum four years of related employment experience may be substituted for degree requirements.
• Demonstrate a positive attitude, with ability to communicate & work with people of diverse backgrounds & circumstances.
• Able to maintain a non-judgmental attitude, professional approach and boundaries with clients.
• Able to handle crisis/emergency services for the homeless and to utilize crisis intervention & conflict resolution skills.
• Ability to assess at risk participants and situations.
• Ability to maintain strict confidentiality.
• Successful background clearance
• Experience working with homeless and/or at-risk veterans preferred.
• Proficiency in Microsoft Office Software (Word, Excel, etc.)
• Must have a valid NV Driver License, clean driving record, and own registered and insured vehicle.

RESPONSIBILITIES:

• Supervise Street Outreach Specialists and oversee day-to-day operations.
• Assist Homeless Services Coordinator with facilitation of staff trainings.
• Ensure logs, census, and reports are accurate and timely.
• Provide direct case management services to homeless individuals.
• Coordinate care with community partners and others on behalf of participants for eligibility documentation, mental and physical health services.
• Learn and maintain knowledge of community referral agencies and procedures, along with modifications to those procedures.
• Maintain, record, and report progression of clients through program participation.
• Perform interventions and crisis-oriented counseling.
• Conduct outreach activities, including visits to facilities such as shelters, treatment programs, soup kitchens and other locations where homeless and at-risk families may congregate.
• Maintain client databases and referrals for services and generate reports.
• Complete accurate and timely data entry into the HMIS system.
• Always maintain participant confidentiality.
• Attend all scheduled team meetings and trainings.
• Prepare shift schedule for Homeless Outreach Specialist.
• Approve staff timecards and time off requests.
• Complete staff 90-day and Annual evaluations.
• Other duties and special projects as assigned as they relate to the position of Program Manager.

PHYSICAL REQUIREMENTS

The position is 90% outdoors and in some very dark and small places, i.e. tunnels, bridges and remote locations where the homeless may be living. Additionally, teams will NOT be accompanied by law enforcement or security officers.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb, balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to focus. The employee must have the ability to operate a telephone, desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.