Patient Svc Representative (Non-Exempt)

Overview:

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Qualifications:

• High School diploma required;
• Minimum skills, knowledge and ability requirements:- Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.-
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.-
• Strong organizational skills; attention to detail
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.- Knowledgeable and experienced with various computers systems;
• Ability to use a 10-key calculator and computer keyboard.
• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.* Position requires prolonged standing and walking during each shift.*
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

EEO/AA/Minorities/Females/Disabled/Veterans