Administrative Assistant

• One of the main responsibilities is answering incoming calls and directing callers to the appropriate person or support team
• When necessary, create a support incident in the customer relationship managementsystem with high-level background information about the issue
• Together with Admins in divisional offices, provide a consistent telephonic experience for callers
• Coordinate with Admins in divisional offices to ensure telephone coverage during employee breaks
• Receive and assist visitors and Tyler employees
• Monitor email inboxes and assist with requests as assigned
• Assist in keeping training and reference documentation up to date
• Perform facility-related duties as assigned, including shipping and receiving
• Provide administrative support to Tyler associates as required
• Assist with large group needs, such as, meals, accommodations, conference room reservations, etc.
• Effectively manages internal office communications in-person and via email
• Sort and deliver incoming mail
• Work together with HR and IT to coordinate new hire welcome and setup
• Active member in office-wide committees

• AS/AA degree in business is desired; high school diploma or at least 2 years' equivalent workexperience is required.
• Demonstrated ability to maintain a positive, professional attitude and an aptitude for service is required in our high-call volume environment.
• Excellent verbal and written communication skills, and the interpersonal ability to effectively work with others is required.
• Proficiency using computers and Microsoft Office products is required, particularly Outlook and Word. Exposure to Microsoft Dynamics CRM is desired.

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