Global Fulfillment Manager

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.

Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations.

Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

WHAT TO EXPECT

As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. Located in our Denver office, you will be enabling and managing the global fulfilment team to provide an excellent, customer-centric experience by holding the team accountable and removing roadblocks.

• This is an exciting opportunity to focus on ways to improve performance, efficiency, and efficacy based on customer feedback and supply chain performance with cross-functional collaboration.
• The role is at the pinnacle of push and pull demands within SIOP (Sales, Inventory, Operations and Planning) and will be responsible for key performance indicators such as on time delivery, unreserved past due back log, customer pick up, and fill rates. You will be leading a team of two Customer Support professionals.

Key responsibilities (to name a few):

• Accountable for orderbook health - order ownership, i.e. orders released on time while ensuring information flow across all relevant business units
• Analyzing data: identifying trends and forecasting sales to provide insight, and thereby contributing to the management of inventory health and financial performance
• Identifying opportunities for process automation and optimization, with a focus on scalability and driving significant growth
• Managing order fulfilment processes: overseeing the sales process to ensure it's optimized and running smoothly. With responsibility for the development and delivery of enablement tools, programs, and processes that drive accountability and success
• Conducting negotiations with customers, explaining complex and sensitive information, working to build consensus

ABOUT YOU

• BA/BS Degree
• 8 years of progressive fulfilment/customer service (or relevant field) experience
• 3+ years of managerial experience
• Proven analytical ability and able to prioritize multiple projects
• Distinguished people leader
• Oracle ERP experience preferred
• Strong BI capabilities with demonstrated system experience
• Passion for technical product understanding
• Excellent problem solving, project management, interpersonal and organization skills
• 10% travel- 1-2 global trips per year
• Must be legally authorized to work in the United States without company sponsorship.

PAY & BENEFITS

• Full-Time: $110,000 - $120,000
• Bonus Eligible
• Relocation is not provided
• Medical, Dental, Vision insurance and other voluntary benefit options: benefits begin on the first day of the month immediately following your date of hire
• Eligible for 3 weeks of paid vacation + 11 holidays (9 scheduled & 2 floating) + 8 sick days. All vacation days are accrued
• 401(k): 3% company contribution and additional 3% company match
• Tuition Reimbursement

WHY GATES?

Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.

While we expect the best, we also want to give you the best. That's why at Gates we provide an environment where people can succeed from our policy of 'Dress for your Day' (yes - that means you can wear jeans), health club reimbursement, to your ownership of your work/life balance and more. Visit www.gates.com/careers to learn more.

WORK ENVIRONMENT

At Gates, we believe that we are better together. Proximity has been important to our success over the years as there are critical items that are simply better when done together. One of those critical items is efficient collaboration. We cannot underestimate the power of informal conversations and connecting face-to-face with our coworkers.

While performing the duties of this job, the employee is frequently required to sit; use hands and fingers to work with objects, tools, or controls; and use office equipment including computers, telephones, and/or copiers/scanners. The employee must frequently lift and/or move up to 10 pounds.

Gates is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.

For individuals assigned and/or hired to work in Colorado, Gates is required by law to include a reasonable estimate of the compensation for this role. This compensation range is specific to the State of Colorado and takes into account various factors that are considered in making compensation decisions, including but not limited to the candidate's relevant experience, qualifications, skills, competencies, and proficiency for the role.

ARE YOU DRIVEN BY POSSIBILITY?

#LI-CH1