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Summer Intern - System Support (Omaha, NE)

First National Bank of Omaha
vision insurance, tuition assistance, 401(k)
United States, Nebraska, Omaha
Apr 01, 2025
At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Our Modern, Flexible Workplace: We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you! It is anticipated that an incumbent in this role will work remotely for three (3) or more days a week and will share a hoteling workspace when working onsite. Work location is subject to change based on business needs. Summary of the Job: The Intern role is accountable to develop core skills and working knowledge of FNBO business practices and operations through educational sessions, straightforward projects, and other duties requested by the manager. The RPA Intern has a key role in supporting the use of Robotic Process Automation (RPA) using Blue Prism. The RPA Intern is responsible for the day-to-day RPA activities including development, process analysis/discovery and production support. About This Role: RPA Development Develop solutions for improving quality, delivery, efficiency, and customer and employee experience for business partners using the RPA application. Responsible for the performance, reliability, and maintenance of RPA automations. Resolve production issues in a timely and accurately. Work closely with other RPA Developers and business units regarding enhancements and changes. Contribute to Automation portfolio and weekly discussions for updates, requests for support, and instilling best practices into our automations. Coordinate and perform release testing. Business Analysis Seek opportunities to learn, automate, document, share, educate, and improve processes and systems. Lead lightweight requirements analysis with stakeholders ensuring that requirements are effective for automation development. Gather metrics and other documentation to support analysis and findings. Business Relationship Management Possess knowledge, skills and behaviors that foster a productive relationship with business partners. Communicate effectively with business units to identify needs and build solutions. Train the business partner on their automations, reporting, and exception resolution. Manage business unit's expectations effectively. Project: Aim to increase the likelihood that automations deliver the intended results and outcomes. Lead small automation projects Develop, monitor, and report on detailed project plans including scope, tasks, timelines, and dependencies. Intern Program: Participate in corporate internship program activities such as educational workshops, social events, and community outreach. Attend and participate in required internship educational sessions to develop and enhance core skills, industry knowledge, and key system and process understanding (as available) Participate and/or lead the completion of assigned short-term projects, as requested by manager Work with manager to develop, implement and complete a development plan, intended to identify educational opportunities in the organization aligned with interests Compliance: Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. The Ideal Candidate for This Role: Job Qualifications Ability to design new automations, modify, enhance or adapt existing automations and integrate new features or improvements, all with the aim of improving business efficiency and productivity. Ability to implement, configure and test feasible solutions. Strong interpersonal skills, including the ability to build collaborative relationships, listen and actively contribute to discussions. Written and verbal communication, including technical writing skills Effective planning, analytical, problem solving and decision-making skills. General knowledge of Microsoft Office products Ability to prioritize and handle multiple tasks and projects concurrently. Must be a current university student or recent graduate with pursuing a degree in computer science or other technical program. Undergraduate GPA of 3.0 or higher Possess leadership skills Preferred Qualifications Experience with Macros, RPA (Blue Prism), Machine Learning, or AI Compensation and Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. To obtain compensation and benefit information related to this specific role, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20241011 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.