Patient Advocate - Part Time Days

Sentara
parental leave, paid time off, sick time, tuition reimbursement
United States, Virginia, Williamsburg
Nov 16, 2024
City/State Williamsburg, VA Overview Work Shift First (Days) (United States of America) Sentara is hiring a Patient Advocate in Williamsburg, Virginia Status: Part-Time Schedule: 10 am - 2 pm on Mondays - Fridays Location: Sentara Williamsburg Regional Medical Center Sentara Williamsburg Regional Medical Center, a Certified Primary Stroke Center, has 145 licensed beds and features the latest healthcare technologies, serving the region with the life-saving capabilities of an ultra-modern medical center. The Patient Advocate facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. The Patient Advocate serves as a Sentara direct representative to patients/families who have concerns or questions regarding Sentara services. Staff education to improve patient satisfaction is also expected. Qualifications: Minimum two (2) years of experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult persons and situations; and facilitating the conversion of diverse opinions/thoughts preferred. Benefits: Medical, Dental, Vision Plans Paid Time Off, Sick Leave, Paid Parental Leave, and Emergency Caregiver Leave Competitive Retirement Saving programs Tuition Reimbursement and Student Loan Paydown programs Student Debt Program Plus, Sentara just added MORE benefits that support your and your family's needs. For more information about our employee benefits click Benefits - Sentara (sentaracareers.com) Join a team with a mission to improve health every day and a vision to be the healthcare choice of the communitieswe serve! Keywords: Patient Advocate, Williamsburg, Part-Time, Monster, Talroo-Allied Health, Indeed Job Summary Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding Sentara services. Staff education to improve patient satisfaction is also expected. Minimum two (2) years of experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult persons and situations; and facilitating the conversion of diverse opinions/thoughts preferred. Qualifications: BLD - Bachelor's Level Degree (Required) Customer Service, Mediation, Patient Advocacy Skills Microsoft Office Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application. In support of our mission "to improve health every day," this is a tobacco-free environment.