Associate Technical Account Manager

Associate Technical Account Manager

Boise, ID

Join Yardi as our new Associate Technical Account Manager
(ATAM) and play a pivotal role in reshaping the Senior Living sector! We're on
the hunt for a tech enthusiast, preferably with electronic health record (EHR)
experience, who's passionate about delivering exceptional customer service. In
this role, you'll be the go-to expert for troubleshooting and resolving complex
software issues through phone and email, utilizing Yardi's state-of-the-art
product suite. Your contribution will go beyond just support - you will
actively collaborate with our team to drive continuous improvements and
advancements in our products, ensuring our clients receive nothing but the best
and stay ahead in a competitive market.

What
You'll Do:

• Research, analyze and use your problem-solving skills to
  troubleshoot application issues.
• Use your strong interpersonal skills to help train clients on new
  features and functionality.
• Perform data mapping, conversions and support software customization
  based on client requirements.
• Collaborate with internal teams in training, conversions, sales and
  development on a regular basis.
• Build rapport with clients and perform systems and business process
  reviews and make recommendations on best practices.
• Collaborate closely with team members across the US, actively
  contributing to the collective success of the team.

Who
You Are:

• Bachelor's degree in Business, Healthcare, Accounting, or
  Information Management.
• Prior experience working in a customer support role setting and
  managing expectations.
• Healthcare, Consulting, or Project management background.
• Strong proficiency in MS Office Suite and Outlook.
• Excellent written and verbal communication skills.
• Outstanding consulting skills.
• Phenomenal customer service skills and desire to go the extra mile.
• You are a faster learner and can learn new concepts quickly.
• Excellent attention to detail and the ability to prioritize
  effectively.
• High comfort level troubleshooting and problem-solving issues.
• Great people skills and the ability to be personable and
  professional.
• Flexibility, and the ability to manage changing priorities.

Ideal
to have:

• Prior electronic health record (EHR) software experience.
• Senior Living experience.
• Previous technical support and application troubleshooting.
• Prior experience with Yardi software.
• SQL, Basic server and web server knowledge.

Real
Estate runs on Yardi. About Us:

Yardi
pioneers the property tech industry by seamlessly blending 40 years of
tradition with forward-thinking innovation. We've created a team of over 9,000
employees in over 40 locations around the globe dedicated to making great real
estate software products. We offer a dynamic work environment, comprehensive
training programs, and abundant opportunities for career growth.

Discover
the Yardi Difference:

Yardi
is more than just a software company - we are dedicated to creating a positive
impact in our communities. Annually, Yardi extends philanthropic support to
organizations chosen by our employees. Our team has contributed to over 350
nonprofits globally, demonstrating our commitment to various causes and
communities.

Our
award-winning culture, consistently recognized by Glassdoor's prestigious
"Best Place to Work", fosters support, collaboration, and growth. We
prioritize your well-being with comprehensive benefits, including 100% paid
employee medical premiums, company profit-sharing plan, and flexible work
arrangements.

If you
are looking for a rewarding career that combines technical prowess and
outstanding customer service, this is the opportunity you've been waiting for.
Join us and be part of a team that empowers clients worldwide with innovative
solutions and exceptional service!

EOE/Race/Gender/Disability/Vets

*lh

#LI-Hybrid