New 
Sr Facilities Manager
 JLL | |
 United States, North Carolina, Rocky Mount | |
 Nov 25, 2024 | |
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Job Description
Manage the Integrated Facilities Management (IFM) & GMP operations for our client in the pharmaceutical industry. Serves as the JLL Client Relationship Manager with client stakeholders for their campus and associated buildings. Establish a "Safety First" culture on the site and improve safety performance by championing our level of awareness and changing all staff and partner safety behaviors. Maintain interface with key client stakeholders, ensuring total contract compliance, accurate and timely reporting, and resolve critical impact tenant relations issues. Provide overall facility services in accordance with accounts' standard processes and procedures including application of policies and programs, coordination of information. Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner. Have a strong focus ensuring our JLL staff and 3rd party vendor partners meet all EHS, GxP, SLA, KPI, Satisfaction Surveys and Scope of Work (SOP) requirements. Understand in detail the contract scope and manage to that delivery while also recognizing opportunities to improve customer experience, outcomes and/or operational savings. Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography. Prepare, submit and manage facility budgets with the clients' goals and objectives addressed, track variances and ensure smooth recovery process. Responsible for overall team management, staff development and planning. Execute staff succession and growth plans. For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress. Recognize success of the team and the individual using appropriate recognition and rewards. Support the IFM Team in the implementation of short and long-term projects for the client. Develop and implement innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity by working closely with the Facility Management Lead and the client. Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client. Oversee the development and management of the capital and expense budgets by interfacing closely with the client representative. Oversee multiple facilities of different functions. Supervise vendor performance during normal and off hours including weekends when necessary. Any and all other duties and tasks assigned. Requirements 8+ years of relevant working experience in a GMP facility or similarly regulated industry Bachelor's Degree in Engineering, Facilities Management, Business Management, of equivalent combination of experience and education Strong leadership and relationship building skills Strong interpersonal skills and problem-solving ability Excellent verbal/written communication and presentation skills Knowledge of standard business and accounting practices Proficient in Microsoft Office programs such as Excel, Outlook, Word, etc. | |