Program Service Assistant Senior (Attorney - Internal Only)

POSTING TYPE: This posting is ONLY open for Dakota County Government employees
DEPARTMENT: County Attorney
HOURS: Full-time
SALARY GRADE: 105 Grade
LOCATION: Judicial Center, Hastings
UNION: None
SUPERVISOR: Lisa Herman
CLOSE DATE: Friday, January 23, 2026, at 4:30 p.m.

What You'll Do
A Senior Program Service Assistant will perform a variety of intermediate support services for the County Attorney's Office. Working in this position will require you to be the first point of contact for citizens, attorneys, judges, crime victims and witnesses, law enforcement and other criminal justice personnel, and the media. Staff in this classification perform complex level word processing and document filing duties as well as heavy phone and reception duties for a professional law office. Staff must also adhere to data practices and confidentiality guidelines as well as possess the ability to access/navigate various computer databases and record management systems.

Specific duties and responsibilities are listed below. An ability to provide positive public relations to all callers and visitors is a key component of this position.

This is a promotion, lateral, or voluntary demotion opportunity and is ONLY open to current Dakota County Government employees. Internal applicants are being asked to complete supplemental questions; however, will not be scored based on the responses. If you meet the minimum qualifications, you will be certified to the hiring department.

• High School Diploma or equivalent (G.E.D.)

• Three years of progressively responsible office support experience.

• Associate's degree and One year of progressively responsible office support experience.

• An equivalent combination of education and progressively responsible office support experience to equal or exceed three years.

• Progressively responsible programmatic or administrative experience in a government, law enforcement, law office, or courts.
• Experience working with diverse populations or customers with limited English proficiency. Bilingual skills are desirable.
• Typing ability: minimum 60 WPM

These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.

1. Handle phone calls and face to face contacts. Respond promptly to general questions/problems within area of responsibility from the public or Office staff in a helpful, timely, and professional manner.
2. Demonstrate comprehensive understanding as to matters that should be handled at their level and matters that need to be elevated to supervisory staff or other divisions.
3. Maintain in-depth knowledge of all support functions within unit or physical location and be prepared to share information with other staff and management when necessary.
4. Act as first point of contact for program customers or clients and make appropriate referral and communicate time sensitive information accurately and promptly to appropriate staff.
5. Use advanced processing functions within a variety of computer applications to design and produce documents that are highly visible and appropriate to distribute to the general public and customers.
6. Ask specific questions when given a document preparation request to ensure correct format, scope, and quality so that finished product fully meets customer expectations.
7. Proofread all documents to ensure accuracy.
8. Assist in the implementation or testing of tracking system/databases as needed or requested.
9. Consistently utilize appropriate security measures when handling confidential or sensitive materials.
10. File hard copy and electronic documents in correct file according to appropriate departmental filing system and follow-up on missing or incomplete files to resolve issue utilizing multiple search techniques.
11. Answer questions for staff regarding case file preparation, records & department filing procedures in an appropriate and professional manner.
12. Maintain security and confidentiality of all records and follows data privacy and HIPAA regulations.
13. Receive, prepare, proofread and routing of documents in accordance with department guidelines and regulations.

• Advanced knowledge of Federal and State Statutes and local ordinances.
• Advanced knowledge in the interpretation of court documents and the ability to execute actions within timelines established by laws, rules, and procedures
• Knowledge of legal process in criminal law
• Knowledge of legal process in civil law
• Advanced knowledge of English Grammar & Composition
• Knowledge of basic accounting principles.
• Advanced knowledge of Data Privacy Laws
• In-depth knowledge of State and Federal guidelines for handling records like: Criminal Histories, Civil Process Records and Prisoner Files (including Medical Records).
• Ability to become certified to handle records by the BCA and maintain that certification.
• Ability to learn and utilize varied software programs including but not limited to: Word, Excel, Access, Outlook, and PowerPoint, Investigative software.
• Proven expertise in accessing and navigating various computer databases and records management systems such as: MGA, TEAMs, OnBase, SharePoint and Adobe.
• Ability to communicate with a wide range of socio-economic and professional groups in oral and written form.
• Proficiency in Filing and Record Keeping.

Location & Schedule

Currently this is a position that requires in-person work at our Judicial Center in Hastings, MN. Work is performed Monday through Friday during regular business hours (8:00 a.m. to 4:30 p.m.).

Benefits

• Comprehensive and affordable medical, dental, vision, and other benefits.
• Excellent work-life balance.
• Generous paid time off (accrual rate starts at four weeks per year).
• Eleven paid holidays and one floating holiday per calendar year.
• Pension with a generous employer contribution.