Pool Server

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

The Pool Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment. It is the responsibility of the server to help maintain an impeccable appearance of the pool deck throughout the shift. This may include set up and break down of the pool area as well as maintenance throughout the shift.

Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Be familiar with the organization of the Restaurant, Beach Bar, Royal Scoop, and In-Room Amenities and know the function of each position.
• Have thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Ability to use hotel point-of-sale computer systems.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Maintain a clean environment conducive to the service of alcoholic and non-alcoholic beverages as well as food.
• Monitor beverage levels and fill as needed.
• Breakdown trays of soiled dishes and linen in the dish area according to established standards.
• Consistently upsell food, beverage, and promotional items to guest.
• Receive food and beverage orders from guests and ensure accuracy upon delivery and collect payment.
• Offer, prepare and serve pre-paid amenities for Cabanas and poolside guests.
• Offer pool services to guests while displaying knowledge of various surrounding outlets.
• Maintain an attractive and safe environment by keeping pool and pool deck free of debris and garbage at all times, especially at the end of the shift.
• Assist Beach Bar Bartenders with service as needed.
• Display proper cash handling skills daily.
• Accurately account for all food and beverage orders in Point of Sale System.
• Be familiar with fire extinguishers, locations and know how to use them.
• Ensure overall guest satisfaction.

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Flexible and long hours sometimes required.
• Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to maneuver throughout the pool area while carrying full trays of food & beverages.
• May be exposed to extreme weather conditions, including excessive heat and cold.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Maintain a friendly and warm demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all department and hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other Food & Beverage Outlets.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as assigned or requested by management.

We are pleased to offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
  401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

This job opening was posted on [insert date] and will remain open for at least 75 days.